Unsolicited Calls/SMS- Consumer Fora Slapped Rs 50 Lakh plus exemplary damages- SC upheld judgement.


One consumer filed complaint for exemplary damages of Rs. 34.50,000/- for harassment, mental agony and financial loss suffered by her due to unsolicited calls received on her mobile phone from various banks and financial institutes.

Consumer Fora awarded exemplary penalty of more than

Rs. 50 lakh and gave various directions

The Cellular Operators and companies fought upto Supreme Court. Supreme Court upheld decision.

If you are a consumer Activist, and if you also want more details of this case, you can find more Reference In case of Nivedita Sharma Vs Cellular Operators Asso of India. Reported in 2011 (13) Scale 584 Judgement dated 7.12.2011 can also be found on Supreme Court website. Or on Google.

Haresh Raichura

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